Hanoi Royal Palace Hotel 2

Unusual hotel layout requires navigating multiple flights of stairs, presenting a challenge for those with heavy luggage or mobility issues. The hotel's claim to feature a gym was misleading, and the lack of functional power outlets made charging devices inconvenient. A broken window in one room led to noisy streets impacting sleep quality, while poor shower drainage caused water to spill into the bathroom. Lastly, some guests experienced issues with maintaining enough toilet paper , indicating a lack of consistency in housekeeping.

Particularly good location, a short way from Temple of the Jade Mountain.

Very good breakfast, very nice staff, very good location!

The rooms are a bit out of date.

The staff arranged a fantastic Ninh Binh tour for us and even helped us call a driver when we had issues. The complimentary tea and snacks in the afternoon were a good touch.

Location, price, convenient transport, personnel

Very sensitive, many very loud Chinese guests, breakfast (sticky rolls, bad coffee, unimaginative)

There were exceptionally comfortable beds and a beautiful balcony and a safe in the suite. The best part were the exceptionally nice and consistently courteous staff. Very central location close to halong bay sapa tour hoa lu tam coc train tickets to ho chi minh, it was in a safe area.

The breakfast was good, with a nice variety of dishes each morning.

Consider using the local marts near the hotel for snacks and drinks to save money, as minibar prices can be quite high.

The location was great, price-performance ratio also & the staff was very keen.

Breakfast for a 4-star hotel a little lean, little choice.

Amazingly nice and consistently courteous stuff here with attentive services

It's not perfect, but It's nice

Perfect location in the heart of the city, this gem offers friendly staff eager to help. Delicious breakfast with cozy ambiance and a taste of local cuisine, especially the pho. Rooms are clean and quite comfortable. Little touches like bottled water show commitment to the environment this experience good!

Perfect location! Nice room with city view.

Location so close to restaurants, shops, lake, Cathedral, night market, and Hanoi's " Old Quarter ". Well-kept and brand-new rooms and reasonably good staff members with attentive services.

This hotel could be something special if only they cleaned the rooms properly and had functioning sound isolation. It was almost tolerable until I realized I deserved a complimentary upgrade for my struggles. Sadly, the breakfast was a disaster too. What a missed opportunity for a great stay. I almost thought of giving them a good rating, but I just couldn't.

The room was clean and the breakfast was good. The location was also great. We booked a tour to Ha Long Bay through hotel manager Max and were absolutely satisfied.